I think we might want to give Ken and the community a little more time before we become discouraged. It might be that many others would like to weigh in but have not as of yet. The original poster only brought up this topic less than 41 hours ago.

Quoting Astrakan:

Quote:

There's been much made about people leaving the forum because of one user or another, but the real reason has always been Invelos' lack of stepping in. Well, this last bout of disdain for their customers is the last straw for me.

No, I'm not leaving. But I've decided to do my small, tiny part to hit Invelos where it hurts. Over the years I've been as much of an advocate as I can for DVD Profiler. With Invelos links in my signature on many other forums, with dozens of forum posts recommending the program (here's the last one I made) and with many personal recommendations to both friends and strangers in DVD stores.

No more.

I've just removed the Invelos link to my collection from all my signatures at the other forums I frequent.

For the last 7+ years I've been one of Profilers most ardent supporters, but the laissez-faire attitude of Invelos towards the forum community has finally made me see the light.

It's OK for Invelos to benefit from the work of the forum community (Plug-in development, database building and beta-testing), but when it comes to handling a problem that has run amok for over 7 years, and has been repeatedly been a hot button topic for said years, they stick their head in the sand and do nothing.

It's too bad that they can't be as meticulous with the faithful following here on this forum as they are with the software.

Quoting Astrakan:

Quote:

Given the behaviour of Invelos, I can't in good conscience recommend any of its products.

Agreed

Quoting TheMadMartian:

Quote:
The problem, once again, is perspective.  I am willing to bet that the group of 5 - 6 users believe it is the 1 user who keeps picking on them, then complains that they are picking back.  I don't know whether or not you consider me one of those 5 - 6 users, but I will give you an example of what that 1 user does.  See here.

I make a post concerning what the rules say about ratings and he makes a condescending post questioning my work ethic...not the first time he has done this 'unprovoked'.  So, please, before you go thinking everybody is picking on 1 user, take a look at his behavior.  I am not saying he always fires the first shot, but he fires his fair share of them.

There really shouldn't be any need to feel you need to justify your position.  Anybody who is even remotely interested in the subject will, with the barest amount of research, quickly deduce that there is only one user who is in the middle of every single pissing contest that crops up on these boards.  You can't say that about anybody else, let alone 5 or 6 others.  The easy position is to say that everyone is at fault, but it's not supported by the overwhelming body of evidence.

Quoting mdnitoil:

Quote:
The easy position is to say that everyone is at fault, but it's not supported by the overwhelming body of evidence.

This. A few posters here remind me of my elementary principle who dealt with bullying by makign both parties apologize and shake hands.

The more I read through these endless pages of finger pointing and pissing contests the more I believe that Ken should shut down the forums altogether. There would certainly be disadvantages to that, the biggest likely being a huge influx of support tickets as the forum community would no longer be available to assist their fellow users with technical problems, site navigation, etc... but consider this for a moment.

If a new user were asked to join the forum community, explore the posts and mingle with its members before they were permitted to try the product... do you think they would even give the product a chance or take it seriously given the current embarrassing, rag tag state of the forums as they are now? I sure as hell wouldn't. As it happens, I tried the product first, fell in love with it and then ventured out here into the forums. I find it utterly amazing that a product as useful, polished and amazing as DVD Profiler is allowed to be represented by a community that at a glance appears to be hateful, vicious and condescending, most disturbingly, those posts directed towards new users. It is unprofessional to the extreme and undermines the product. The fact that users are now withdrawing their referral and marketing support should be an enormous wake up call for Ken, if nothing else has.

I am not going to sit here and pretend to have not participated in these shenanigans myself over these past few days. Comments I have observed from a particular user have ignited a fire in me that surprises even myself... and I told said user exactly what was on my mind, with no regrets. However, when you see members who are normally quiet, reserved, 'lurkers' coming out of the woods and weighing in then you know that it is officially out of control and needs to be stopped.

I run a blog/forum geared towards movie and dvd/bluray enthusiasts and never have I encountered the type of hostility that is on display here among the Invelos users... nor would I ever tolerate it. Particularly if any of my members tried to belittle or were rude towards a new user. Those people would be dealt with quickly and harshly. It might sound extreme but the community would pick up on that right quick, there would be no confusion as to what the boundaries are, and I guarantee you wouldn't see the chaos like we are all witnessing now.

Even though we are all paid subscribers to a product, personally, I still think of myself as a guest here in these forums. My subscription fee entitles me to nothing more than the functionality and support of the product.  For anyone who believes it entitles them free reign to behave anyway they see fit in these forums should think twice. Whether people realize it or not, we are all ambassadors of the product in the eyes of new visitors who come here looking for a solution to their movie database needs. That, should be first and foremost in Ken's mind if and when he decides to do something about this mess.

KC

Moderator please remove the above insulting, offensive and attacking post.

All too sadly I see a some users who are trying to work on this issue. While others are so utterly consumed by their own hatred directed at a sinle user, that is almost sad tio behold. I truly feel sorry for these people. It is more important for them to hold on to the hatred than to try andmove on for the good of then Community, I think this clearly speaks to some users maturity or lack thereof. Let go of your hatred, it will only consume YOU, it will not affect the target, and it will make YOU a very miserable person for it will devour YOU from within.

I feel very sorry both of you Kinky and Ace.

Ace your behavior has chased away more than a few, yourself. You do not have clean hands, please don't pretend that you do.

And Moderators please remover his last post as well, his personal attacks and insults grow tiresome, noty to mention his very clear agenda and vendetta.