I voted a 2.

Technical support via tickets is okay, but forum support, and actually settling debates in non-existent.

Quoting surfeur51:

Quote:
And I'm sure that a great majority of those downloaders want exact and usable data. They probably do not expect to have to search with "()" to find "Nymphomaniac" data.

If you want exact, and therefore usable data why would you want to make up a new non-existent name for Nymph()maniac? That's the original title for that movie as it is in opening credits. At least Lars von Trier hasn't directed a movie called Nymphomaniac. There might be others though.

At the time of this posting, the average score was 4.44, and that includes the 4 votes for '10 - Perfect'.

Below is the interaction of the Invelos Staff in the contributions that I am aware of... but please know I used Invelos search function to find them, so if there are more, please let me know and I'll update the post accordingly.  Ken Cole, Gerri Cole & Forum Moderator.  The results truly speak for themselves.  The fact that this thread wasn't responded to only adds to it.

Unfortunately Invelos doesn't allow the option to see who voted for what.  But I am truly curious why anyone who voted Average or above?  If you voted 5 or above I'd love to hear your explanation or reasoning.  4 posts within a year is not average. 

Within the last year, Ken has posted 3 times in the last calendar year within the Contribution Forum.

Two came from one thread, and only one was a response to a concern.  The other provided info on AR.

Problem with Recent Contribution
Quoting Ken Cole:

Quote:
Tested this profile and am able to add it via PC, Android, and iOS, including images.  Possibly it is a caching issue, try rebooting the device in question, or try removing and adding the entry again.

2.4 vs 2.40
Quoting Ken Cole:

Quote:
Changed the wording: "Use the Ratio drop down list/edit box to enter the aspect ratio of the main feature."  Hope this clarifies things.

Quoting Ken Cole:

Quote:
While we're on the subject of aspect ratio, here's a nice primer on the history I came across today:

http://gizmodo.com/how-aspect-ratios-have-changed-over-time-because-of-mov-592442723

Within the last year, Forum Moderator has posted 1 time in the last calendar year within the Contribution Forum.

Invalid UPC - can't contribute

Quoting Forum Moderator:

Quote:
If you have the iOS or Android versions, or another way to scan the barcode, try that. Frequently with misprints, the barcode is actually correct and will read a different number than what's printed below it.

Within the last year, Gerri Cole has posted 0 times in the last calendar year within the Contribution Forum.

So I am VERY curious to here from anyone that voted '5 - Average' or above.  I'd love to hear why you think they provided that level of service.  Did I miss some posts?  Or some other interaction that provided some value? 

I'm pretty sure I spent more time looking for their posts than they did making them. 

Quoting Lewis_Prothero:

Quote:
Why I think that the "Invelos Support Towards the Contribution Community" is adequate?
Easy:

1) They provide us with the online-capabilities we need to contribute.
2) They provide us with a set of rules that tell us what to contribute.

Exactly, plus I'd add that they provide us with the ability to vote and comment on the contributions of others.

---------------

Quoting Wigram:

Quote:
Quoting Lewis_Prothero:

Quote:

Thinking of discussions like the notorious with/With- or the "Is a Blu-ray 3D a Blu-Ray" thread (which normal thinking persons have severe difficulties to read without either laughing out loud or sinking in deep despair...

I am sure there are many things that interest you but that I find futile. It does not make me think you lack intelligence, though.

I (hopefully) didn't suggest that those participating in these and other threads (and I had (and will have) my fair share of participations in unnecessary threads too) lack intelligence. It's just that the energy put into such threads is much better spent solving the real problems of the database, which, as we hopefully agree, is neither the capitalzation of titles, nor the aforementioned media-type question.

And Yes, I admit, that on topics that I am interested in I not necessarily can be counted to those admirable "normal thinking persons".

Quoting surfeur51:

Quote:
I know people trying to solve real problems of the database, but then you are active only to ask these  people to shut up about those problems ...

<<Sigh>>
You know surfeur,
there is a difference between solving problems and pointing out an (possibly even only imaginary) problem for the umptienth time in any remotely related thread.

I'm quite sure that any participant of this forums has now taken notice of your point, some agree, some don't, strangely everyone (even me) would admit that you have a point (I just don't agree on your approach to solve the problem). But please give it a rest.
And this is NOT a "shut up", but simply a "we all understood your point" and repeating it ad nauseam doesn't actually strengthen your position, but weakens it.

Well, the poll is about Invelos support to the Contribution community (bold by me).

I agree with Lewis_Prothero that Invelos does a lot of things right. And there are a lot of forum threads that do not need intervention -- mostly for the reasons he also stated with no offence intended to someone making any post in any thread. As with all fora on the internet, in the details we do not all share the exact same interests and some threads provide good entertainment for some, serious involvement from others, etc.

Surfeur is IMHO right in many respects regarding especially name spelling, as the French language and name conventions heavily depend on accented characters to ensure proper pronunciation. Ignoring correct spelling on purpose is some sort of offense over there. If some other languages like that (I am thinking some Eastern European ones) would have a more populated user base we'd see more on that. But also, T!M is right about some rulings made -- in the name spelling case also because it is impossible to know sensitivities from other language cultures. It is hard to resolve satisfying everybody. Anybody interested in the most correct spelling of names should look into the release of the appropriate language locale -- even though there is a lot of profile data being copied across locales -- for better or worse.

That said, THIS thread isn't about name spelling rules or forum interventions or version management communication (though a thread on the latter triggered the poll). What do we consider to be "essentials" of the service we expect from Invelos, what is, within reason, "desirable"? Apart from LewisP's post, I see few enter that discussion.

If the essential support parts are not agreed upon, any rating given --with whatever well meant intentions-- will be useless.

Finally, I do think it boils down to the fact we're basically asking for some tangible form of attention. It is like being project manager, or department head. Everybody  else may be doing the actually required work, but that project manager is the figurehead and must show presence to confirm the importance of the job done...