Quoting CubbyUps:

Quote:
Does anyone have contact info (email or phone) for either MGM or Fox video to return a packaging error?

IMHO the retailer is responsible for the changing of packaging errors. I had this problem in the past with Warner (a tv series) a few month ago. One disc was missing and one disc was double. Warner refused to do anything and referred back to Amazon.

But maybe this helps:

MGM

Amazon wants me to send back the entire set and then I would have to wait for them to process it and then to actually receive the replacement.

I think I'll just keep the set and buy Volume 1 when it goes on sale in the future.

In case anyone was wondering it is The Addams Family: The Complete Series.

I got 2 copies of Volume 1 - Discs 1-2, and missing Volume 1 - Disc 3.


Same thing happened a while ago when I bought one of the Volumes of Voyage to the Bottom of the Sea at Walmart and went and returned it and went through about 4 copies of the Volume before getting a correct set. Even the service person was surprised.

I had this happen with the Alien Quad boxset back when that came out.
I bought it from Deepdiscount but 1 disc was defective and wouldn't play. They wanted me to send the whole box back and I thought it was insane, I had 8 other discs to watch!

I just took it to Best Buy and said I got it as a gift bought there but no reciept, and wanted to just swap out the one defective disc, esp. since my other 8 were fine and I'd probably have a defective disc 3 to offset the new disc 4 if I got a full new set. The manager saw the reasoning and said O.K., let me open a new set and swap the one disc, then sent the new set back.