| Author |
Message |
| Registered: May 18, 2007 |  Posts: 389 |
| | Posted: | | | | Here is the info on the replacement program from Paramount. I called the phone number first to see if the was any addition info but its just a recording to tell you what to put in the e-mail.
http://trekcore.com/blog/2016/06/paramount-announces-star-trek-ii-the-wrath-of-khan-directors-cut-blu-ray-replacement-program/ |
|
| Registered: March 18, 2007 | Reputation:  | | Posts: 2,550 |
| | Posted: | | | | Really dumb you have to send the disc AND the case. No thanks. I'll live with the error. |
|
| Registered: March 20, 2007 | Reputation:  | | Posts: 2,850 |
| | Posted: | | | | Quoting The Movieman: Quote:
Really dumb you have to send the disc AND the case. The question is, should you hold onto the slipcover? --------------- |
|
| Registered: March 18, 2007 | | Reputation: | | Posts: 2,550 |
| | Posted: | | | | I had read that they can't prove the copy you got even came with one, so you could. I know if I was doing it, I would not include it. I just don't understand why the disc wouldn't be good enough. |
|
| Registered: March 13, 2007 | | Reputation: | | Posts: 20,111 |
| | Posted: | | | | Quoting The Movieman: Quote:
I had read that they can't prove the copy you got even came with one, so you could. I know if I was doing it, I would not include it. I just don't understand why the disc wouldn't be good enough. The last few disc replacements I've done (Arrow, MVD, etc.) didn't even require me to send the disc back. If you attached a proof of purchase scan or screenshot it was good enough for them. They just asked that you destroy the old discs afterwards. It is mind-boggling why they would need you to send the entire thing back. I can't recall ever needing to do that before with any replacement program. Some would require the disc to be sent back, yes, but they'd generally state to keep the case. | | | | Corey |
|
| Registered: March 18, 2007 | | Reputation: | | Posts: 2,550 |
| | Posted: | | | | Quoting Katatonia: Quote:
Quoting The Movieman:
Quote:
I had read that they can't prove the copy you got even came with one, so you could. I know if I was doing it, I would not include it. I just don't understand why the disc wouldn't be good enough.
The last few disc replacements I've done (Arrow, MVD, etc.) didn't even require me to send the disc back. If you attached a proof of purchase scan or screenshot it was good enough for them. They just asked that you destroy the old discs afterwards.
It is mind-boggling why they would need you to send the entire thing back. I can't recall ever needing to do that before with any replacement program. Some would require the disc to be sent back, yes, but they'd generally state to keep the case. It is so unusual, and for such a minor glitch (which admittedly I didn't even notice). It's not the same thing as the sound mixing error on the ST: TNG SS1 Blu-ray set and in that replacement, they didn't require you to send in the disc. |
|
| Registered: April 14, 2007 |  Posts: 415 |
| | Posted: | | | | Quoting The Movieman: Quote:
It is so unusual, and for such a minor glitch (which admittedly I didn't even notice). It's not the same thing as the sound mixing error on the ST: TNG SS1 Blu-ray set and in that replacement, they didn't require you to send in the disc. Probably because it is so minor, and most wouldn't notice, that they want you to return it so that you don't sell it on. |
|
| Registered: March 18, 2007 | | Reputation: | | Posts: 2,550 |
| | Posted: | | | | Quoting jmbox: Quote:
Quoting The Movieman:
Quote:
It is so unusual, and for such a minor glitch (which admittedly I didn't even notice). It's not the same thing as the sound mixing error on the ST: TNG SS1 Blu-ray set and in that replacement, they didn't require you to send in the disc.
Probably because it is so minor, and most wouldn't notice, that they want you to return it so that you don't sell it on. Perhaps. Anyway, I'm not bothering with it. |
|
| Registered: May 18, 2007 | | Posts: 389 |
| | Posted: | | | | The corrected DC disc has a yellow UPC code on the back.
http://trekcore.com/blog/2016/06/paramount-announces-star-trek-ii-the-wrath-of-khan-directors-cut-blu-ray-replacement-program/ | | | | Last edited: by Orici |
|
| Registered: May 18, 2007 | | Posts: 389 |
| | Posted: | | | | I received this e-mail today.
Thank you for contacting us about the error on the Star Trek II: The Wrath of Khan Director’s Cut Blu-ray release. It is always our intention to distribute the highest quality product and we would be happy to send you a replacement.
We will send a postage paid envelope to the name and address provided. Once you receive this, please enclose the entire product you purchased (including its casing and all printed materials) along with your mailing address and send the envelope back to us. Once we receive your package and verify that it is eligible for replacement, we will send you the corrected product.
We always appreciate receiving feedback from enthusiasts such as yourself and apologize for any inconvenience this error has caused.
Again, thank you for your interest in our products and we look forward to continuing to bring you outstanding entertainment in the future.
Sincerely,
Returns Fulfillment Team |
|